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FAQ

How can I pay for my subscription?

You can pay the following ways:

1. Credit card: please call 613-688-8821.

2. Cheque: please make cheques payable to The Hill Times, and mail your cheque to The Hill Times, 246 Queen Street, Suite 200, Ottawa, ON, K1P 5E4.

3. Bank Transfer: for bank transfer details, call us at 613-688-8821.

Who do I contact to pay?

You can contact Dan Lahey, Circulation Manager, at dlahey@hilltimes.com or at 613-688-8821.

How do I change the contact person on my account?

You can change any of the account information by contacting Dan Lahey at dlahey@hilltimes.com or by calling 613-688-8821.

How do I change my password on my account?

You can change your password from our website at http://www.elerus.com/usercenter

How often does the paper come out?

The print and digital newspapers come out every Monday and Wednesday.

How do you distribute your print newspapers?

We use a local courier for deliveries within Ottawa's downtown core, and Canada Post for deliveries outside that area.

How long will it take my papers to arrive?

Within the Ottawa downtown core, you can expect to receive your print newspaper on publishing days, Mondays and Wednesdays. Outside of downtown Ottawa, it may take up to three days for Canada Post to deliver your print newspaper.

What are the complimentary articles?

We offer two unlocked articles from every issue of The Hill Times for our basic, free newsletter subscribers to access, plus an additional unlocked article every weekday. For unlimited access to all of The Hill Times' content and archives on hilltimes.com, please subscribe.

How will I get my digital newspaper?

A downloadable PDF version of the newspaper will be sent to you via email on Monday and Wednesday mornings.

I don't want to get daily emails from The Hill Times. How do I unsubscribe?

Every email we send out has an 'unsubscribe' link at the bottom, which will remove you from our distribution list. If you have any issues with this step, please contact Customer Care at subscriptions@hilltimes.com, 613-288-1146, or 613-688-8821.

If you have any further questions or would like to speak directly with someone in Customer Care, please contact us at subscriptions@hilltimes.com, 613-288-1146, or 613-688-8821.



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